At HarperRoam, we aim to provide a satisfactory shopping experience. If for any reason you are not fully satisfied with your purchase, you may be eligible to return the product and request a refund. Please read our policy carefully to understand the process and conditions.

Return Eligibility
Customers may request a return within 7 days of receiving the order. To be eligible for a return:

• The item must be unused and in its original condition.

• All original packaging, labels, and accessories must be included.

• A return request must be submitted to us via email before returning the item.

We reserve the right to refuse returns that do not meet these conditions.

Return Process
To initiate a return, please contact us at [email protected] with your order details, reason for return, and photos (if applicable). Once approved, you will receive return instructions.

Please ensure that the return shipment is securely packaged to prevent damage during transit. Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

Inspection and Approval
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Items that do not meet our return requirements may be sent back to you without a refund.

Refunds
Approved refunds will be processed in cash only. Refunds are typically issued within 5 business days of approving the returned item.

Cash refunds will be arranged in coordination with our team, and the method of return (in person or through a delivery partner) will depend on your location and the nature of the return.

Non-Returnable Items
Certain items may not be eligible for return. This includes:

• Customized or made-to-order items

• Items marked as final sale or non-returnable

• Items damaged due to customer misuse

Cancellations
Orders may be cancelled before they are shipped by contacting us promptly at [email protected]. Orders that have already been dispatched must follow the return process described above.

Contact Us
For any questions or to initiate a return, please email us at:
[email protected]