Introduction
By accessing and using the services of HarperRoam, you agree to comply with and be bound by these Terms and Conditions. These terms apply to all users placing orders, making inquiries, or engaging with our products and services in any manner.

Order Placement
Customers may place orders through our designated platforms. Once an order is placed, a confirmation notice will be issued. We reserve the right to reject or cancel any order if it is deemed suspicious, incomplete, or cannot be fulfilled due to product availability or delivery constraints.

Payment Policy
All orders must be paid for through Cash on Delivery (COD). This means customers are required to make full payment in cash at the time of delivery. We do not accept bank transfers, credit/debit cards, or any other digital payment methods.

If payment is not available at the time of delivery, the order may be returned, and future orders may be restricted.

Shipping and Delivery
Orders are processed within 1 to 3 business days and dispatched based on delivery location. We ship worldwide, and delivery time typically ranges from 7 to 21 business days. Exact delivery timelines may vary due to customs, location, or local delivery conditions.

It is the customer’s responsibility to ensure accurate shipping details and to be available to receive the order. Failed deliveries due to incorrect address or absence may lead to additional handling or re-delivery requirements.

Returns and Refunds
Returns are accepted within 7 days of receiving the order, provided the items are unused, in original packaging, and in saleable condition. To initiate a return, customers must contact us at [email protected] with order details and reason for return.

Refunds are processed in cash only, usually within 5 business days after the return is approved and received. We reserve the right to inspect and validate returned items before issuing a refund.

Cancellations
Orders may be cancelled prior to shipping. If an order has already been dispatched, cancellation is not guaranteed and must follow the return procedure after delivery.

Product Descriptions
We strive for accuracy in all product listings, but minor variations in color, size, or design may occur due to display differences or product updates. HarperRoam does not guarantee absolute precision in all listings.

Customer Responsibilities
Customers must ensure that all details provided during the order process are accurate. They are responsible for:

• Accepting the delivery in person

• Making full cash payment at the time of delivery

• Following the proper procedure for returns or cancellations

Communication and Support
If you need assistance with orders, shipping, returns, or anything related to our services, you can reach us directly at:
[email protected]

To stop receiving promotional messages or updates, please send an email with the subject “Opt-Out” to the same address.

Changes to Terms
HarperRoam reserves the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately once posted in our service areas or communicated directly to customers.